Richard Anderson

Customer Success Leader

Helping global enterprises turn technology investment into customer and commercial value.

Richard Anderson

Selected enterprise customers

  • H&M
  • Harrods
  • Ferrero
  • Versuni
  • Action
  • Miral

Ask me about my experience

Explore my career, customers and approach to Customer Success.

AI-powered answers grounded in my professional experience.

Not sure what to ask?

Career

  • June 2023 — Present

    SAP Engagement Cloud

    Enterprise Client Success Manager

    Managing SAP Engagement Cloud's largest enterprise customer portfolio, growing from €5M to €7M ARR and recognised as the #1 Customer Success Manager globally in 2025.

  • December 2018 — May 2023

    VML

    formerly Wunderman Thompson

    Senior Account Director

    Led strategic technology and transformation programmes for global organisations including EY and GE.

  • Earlier Career

    Sense Advertising · Accenture Song · KHWS · Gravity Thinking